Prime central & north London
An emergency plumber for London's finest homes
Burst pipe, water through the ceiling or no hot water? Call now, day or night, and we aim to be with you within 60 minutes.
- Open 24/7
- We aim to be with you within 60 minutes
- 12-month written guarantee
- Public liability insured
Why people call us
- Open 24/7
- We aim to be with you within 60 minutes
- 12-month written guarantee
- Public liability insured
What is happening in your home?
Emergencies
Burst pipe repair
Shut the water off, make the room safe, then a lasting repair to copper, plastic or old lead pipework.
Water leaking through the ceiling
Find the source, upstairs or in a shared pipe, make the room safe and stop the water for good.
Blocked toilet or drain
Overflowing toilets, slow sinks and drains backing up, cleared and checked, including shared drains in flats.
Basement flooding and sewage backup
Storm water, burst mains and sewage backing up into basements and lower ground floors, made safe and traced to the cause.
No hot water
Hot water cylinders, immersion heaters, thermostats and valves brought back to life. We do no gas work.
Frozen pipes
Frozen pipes thawed safely, splits repaired, and lagging or rerouting so it does not happen again.
Specialist drainage
Drain unblocking and rodding
Blocked drains, gullies and inspection chambers cleared with rods and drain machines, then flushed and checked.
CCTV drain survey
A camera inside your drains to see exactly what is wrong, recorded, explained and graded, before anyone digs.
High-pressure drain jetting
Water at high pressure to scour grease, scale, silt and roots from the inside of a drain, at a pressure the pipe can take.
Drain repair and relining
Cracked, root-damaged and leaking drains repaired from inside the pipe, or by careful excavation where there is no other way.
From your call to a finished repair
Call or send a photo
Ring us or WhatsApp a picture of the problem. We tell you what to do straight away to limit the damage.
An engineer comes to you
We aim to be with you within 60 minutes, at any hour, anywhere in the areas we cover.
Fixed, explained, guaranteed
Floors protected, nothing done without your agreement, and a written 12-month guarantee on the repair.
Do we cover you?
See every area and postcode we cover
We cover N2, N22, NW1, NW11, NW3, NW6, NW8, SW10, SW1W, SW1X, SW3, SW7, W11, W14, W1H, W1J, W1K, W1U, W2, W8: Alexandra Park, Bayswater, Belgravia, Belsize Park, Chelsea, East Finchley, Hampstead, Hampstead Garden Suburb, Holland Park, Kensington, Knightsbridge, Marylebone, Mayfair, Notting Hill, Primrose Hill, South Kensington, St John's Wood, Swiss Cottage, West Hampstead.
When water is coming through a ceiling in a Belgravia townhouse or a Hampstead villa, the problem is rarely just the pipe. It is the cornice, the floorboards, the flat downstairs and the question of whether the lights are safe to switch on. We are an emergency plumbing service for the historic homes of central and north London, and we work as if every home is the one we live in.
What to do in the next five minutes
- Stop the water. Turn the stopcock clockwise until it is tight. Thames Water says it is usually under the kitchen sink, behind the kitchen cupboards or under the stairs. In converted flats it is often in a cupboard near the front door.
- Keep electricity and water apart. If water is near sockets or dripping through a light fitting, switch the electrics off at the consumer unit and do not touch wet switches.
- Drain what is left. Open the cold taps on the lowest floor to empty the pipes, and catch drips with buckets and towels.
- Move what matters. Rugs, paintings, books and anything electrical come out of the room first.
- Call us or send a photo. Ring 07861 933265 or send a WhatsApp to 07861 933265, and we will talk you through the rest while an engineer is on the way.
Where we work
We cover nineteen neighbourhoods across central and north London, all with the same promise: we aim to be with you within 60 minutes, day or night.
- Central: Mayfair, Belgravia, Knightsbridge, Marylebone and Bayswater.
- West: Chelsea, South Kensington, Kensington, Notting Hill and Holland Park.
- North West: St John’s Wood, Hampstead, Belsize Park, Swiss Cottage, Primrose Hill and West Hampstead.
- North: Hampstead Garden Suburb, East Finchley and Alexandra Park.
What these places share is the kind of home we know best: Georgian and Victorian houses, mews, mansion blocks and Arts and Crafts cottages, many on great estates or in conservation areas with rules of their own.
How we look after your home
Homes here are often old, beautiful and full of things that cannot be replaced, so we treat them that way.
- Dust sheets and floor protection go down before any work starts, and we clean up before we leave.
- Nothing happens without your agreement. The engineer explains what they have found and what they recommend before picking up a tool.
- Our engineers carry public liability insurance.
- Every repair comes with a written 12-month guarantee.
Why older homes here need a careful plumber
Most houses in the areas we cover were built long before 1970, and Thames Water says homes of that age may still have lead pipes somewhere between the street and the kitchen tap. The water is hard, so limescale builds up in cylinders, valves and heating elements. Most of them sit in conservation areas, and many on great estates such as Grosvenor, Cadogan and Ilchester, where a new flue or a pipe on a front wall can need the estate’s consent as well as planning permission. We tell you before we touch anything on the outside of the building.
Get help now
Call 07861 933265, WhatsApp us a photo, or leave your details below and we will ring you straight back.
Questions people ask
How quickly can someone get to me?
We aim to be with you within 60 minutes, at any hour. When you call, we tell you roughly when to expect the engineer.
Do you work in flats and mansion blocks?
Yes. In converted houses and purpose-built blocks the leak is often in the flat above or in a shared pipe. If the cause is in a communal part of the building, we make your flat safe and tell you exactly what the managing agent needs to fix.
Can I send you a photo first?
Please do. A photo on WhatsApp of the leak, the stopcock or the hot water cylinder helps the engineer bring the right parts and can save a second visit.
Do you work on gas boilers?
No. We do no gas work of any kind. If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999 first.
What if something goes wrong after you leave?
Our work comes with a written 12-month guarantee. If a repair we made fails, ring us and we come back to put it right.